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Customers really appreciate honesty. I find that if we screw something up, just own up to it and they respect that a great deal. They get more upset about being lied to than they do about somebody sc… (View Post)
In zen, at least in some zen traditions, it's being able to answer more and more difficult koans. Which is basically the teacher checking you personally and telling you where you are. The Five Ranks … (View Post)
(Quote) Or, perhaps you have just become more aware of how your mind has always functioned from the beginning? But before it was just being ignored and now it's not. A lot of people who have a lot of… (View Post)