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Tecchie question to all my wonderful Tecchie buddies
federica
Seeker of the clear blue sky...Its better to remain silent and be thought a fool, than to speak out and remove all doubt Moderator
Hopefully, @Brian or @Lincoln are watching....
Ok, here's the thing:
1 computer, 3 profiles.
1 Dongle; provider is a server called 3. They also do mobile phones.
Up to early this morning (09th January 2013), I could access all websites/internet while on, or via my profile.
I use Chrome, But can also use IE 7, I think...
Tried to connect later same morning - Dongle connected, no problem.
Absolutely refused (even though it stated it was connected and ready for use) to upload any single webpage whatsoever. Kept telling me to 'reload the page' or troubleshoot in various ways (lan settings, that kind of thing.)
However:
Connection AND access to the Internet, perfectly possible while on, or via other 2 profiles! (1 is my husband's the other my step-son's.)
Am currently posting from H's profile.
It began the other day when accessing web pages/sites had a box coming up, telling me sky router needs user and password, or I get 404 message, and now, it's simply immediate 'cannot connect to the web page'.
WTF's going on.......???
This is really frustrating...
What could be blocking me on my proifile, that isn't blocking the guys on theirs??
Ok, here's the thing:
1 computer, 3 profiles.
1 Dongle; provider is a server called 3. They also do mobile phones.
Up to early this morning (09th January 2013), I could access all websites/internet while on, or via my profile.
I use Chrome, But can also use IE 7, I think...
Tried to connect later same morning - Dongle connected, no problem.
Absolutely refused (even though it stated it was connected and ready for use) to upload any single webpage whatsoever. Kept telling me to 'reload the page' or troubleshoot in various ways (lan settings, that kind of thing.)
However:
Connection AND access to the Internet, perfectly possible while on, or via other 2 profiles! (1 is my husband's the other my step-son's.)
Am currently posting from H's profile.
It began the other day when accessing web pages/sites had a box coming up, telling me sky router needs user and password, or I get 404 message, and now, it's simply immediate 'cannot connect to the web page'.
WTF's going on.......???
This is really frustrating...
What could be blocking me on my proifile, that isn't blocking the guys on theirs??
0
Comments
Don't think me a complete idiot - but I am a complete idiot....
Obviously I can't download it on MY profile (no Internet connection!) so if I download it on another profile, it will still do a complete sweep, I take it?
Full scan took 1 hour, 17 minutes and 45 seconds.
nothing detected.
Big, fat zero.
Cured the problem?
Big fat 'No'......
Also, about the antivirus thing... what program are you using? I was having a problem when I used to use symantec, which likewise didn't find any issues or viruses when I checked. So, I downloaded Avast! Free Antivirus and it found a crapload of viruses. I'm still with Avast and couldn't be more pleased with its performance.
i showed your post to my son and he told he can sort it out
he went to work
if the problem wouldn't be solved after 9 hours (from the time of this post) just send an email to me
i will forward it to him
he will do it for you
If it's the former, then try logging onto a profile that does connect to the internet - go to system preferences / options menu etc and check all the system settings for internet connection etc - take screen shots or notes - then go to your profile and check the same preferences and see which ones are not the same - it's probably something minor to do with your system settings - by comparing a working profile against yours, you should find the discrepancy.
If it's the latter, then you probably need your service provider to sort it out at their end - they should have a freephone number.
Would recommend having Malwarebytes anti-malware, Avast, Windows defender, spybot search and destroy enabled and fully up to date (all are free from Download.com) - spybot is especially good as from it you can see which programs are booting up on start up and you can easily stop them from booting if they are unnecessary (this will speed up your computer and prevent further against security breaches) - set your internet security settings to medium and make sure that pop ups etc are blocked (ask permission every time) - check your trusted websites list - about once a month use a tool like Ultrawincleaner to clean out the junk and defrag your system (mydefrag is alright).
Just spent the last half hour trying all of that.
No go.
I don't know what the hell it is......
It's better that way.
Update Chrome if you have not, your browser could have been hijacked by a bit of malware javascript. Your virus protection may not pick this up.
Get a back up free operating system such as
puppy linux which you can run 'clean' from DVD or USB keydrive for next time.
but
he needs to give you instructions step by step ,with you in front of your computer and he asks what happen and then he gives the next instruction etc.
i have seen him doing that to his clients when he works at home after hours
he is at work now and would be at home after 3 hours by this time (this post)
anyway, i'll ask him to post his instructions in this thread when he come home after work
hope everything will be ok before that
be cool
this is not the end of the world
13!
When I turned on the PC this morning, some technical window came up first, scrolled itself and implemented new data (I presume!?) then switched to the normal start-up window, and finished whatever updating it needed to do....
And the problem seems to have sorted itself.
I have noooo idea what was 'wrong' but it appears it was a system program issue, and nothing I did wrong.
You know - dig in the ribs to Windows to get up and move after the festive break?
Yeah, as you can tell, I'm no tecchie - and I've lost the plot - but at least it's all working!
Most of which, I am eminently proud to declare, I have never done.
http://youtu.be/nn2FB1P_Mn8
I'm fine with it, thanks @Deepankar... It's a shared computer and a glitch needed fixing.
That's done.
So don't think I'm making any big deal out of it....
if you need help again
go to 'worldpool.com'
Forums section
IT section
and ask the question